Delivery Information

Delivery Process

Local Delivery (in Singapore)

  1. Your order will be processed and sent within 3 business days once we have received your payment. Please note that processing of orders may take a longer time during peak festive or sale periods.
  2. An email/SMS will be sent to you once your order has been shipped.
  3. In the event if the delivery is not successful as a result of customer's provision of wrong address or absence at the time of delivery, a re-delivery will have to be arranged separately. Customer will have to re-confirm the venue, date & time and delivery may not be necessarily immediate. A re-delivery fee of $10 will be charged in additional to the original order costs.
  4. Please indicate your time-slot for delivery if you have any preference. The available delivery time-slots are:

          a) 10am - 1pm
          b) 12nn - 6pm
          c) 5pm - 8.30pm

International Delivery (outside Singapore)

  1. For international orders (which are sent by registered airmail) and local registered orders, tracking reference number and relevant details will be included in the email.
  2. All international orders will be sent by registered airmail via Singapore Postal Mail. This may take between 5 – 14 days, depending on your location. However, some locations may take more than 14 days.
  3. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
  4. Please ensure the delivery address you have provided is correct. Parcels which are non-deliverable will be sent back to Allerganics. In such instances, you will be charged the "return" mailing costs (as charged by the postal company and may cost more than the "to" charges). This is in addition to the original shipping charge that was paid to us to send the order.

Delivery Charges

Local Delivery (in Singapore)

  1. For local delivery, the delivery service is FREE when you order $60 and above. For purchases below $60, an $10 delivery charge will be added.
  2. An additional $10 will be charged for re-delivery when customer provides the wrong address OR if customer is not present at point of delivery.

International Delivery (outside Singapore)

  1. For international delivery, shipping fees include handling and packing fees as well as postage costs. Postage fees vary according to total weight of the shipment.

 

Allerganics will not be liable for any delays in its delivery service, if the delay was caused by reasons beyond its control.
Allerganics reserves the right to amend any of the terms and conditions without prior notice.


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