Terms & Conditions

This Agreement sets out the terms and conditions under which you the Customer (You) purchase products from Allerganics. Please read the following terms and conditions before ordering.
By placing your order on-line you indicate that you have read, understood and accepted these terms and conditions and agree that they govern your transactions with TOG.

1. Use of Allerganics website
The website is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Allerganics website you agree to be bound by these Terms and Conditions.

2. Our Rights
We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or part thereof) without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
  • Change the Terms and Conditions from time to time without prior notice to you. It is your responsibility to check regularly to determine whether the Conditions have been changed.

3. Registration
You must ensure that the details provided by you on registration or at any time are correct and complete and must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. Allerganics may decline a registration request at its sole discretion.

4. Password and Security
When you register to use the Allerganics website, you will be asked to create a password. You must keep this password confidential and must not share or disclose it with anyone. You will be responsible for all activities and orders that are submitted through this password. Please inform us at sales@allerganics.com if you suspect that someone else knows your password.

5. Placing an order

The steps required to create the contract between you and us are as follows:

  • You place the order for selected products on this website by pressing the checkout button at the end of the checkout process.
  • An Invoice will be generated, listing the products, the prices, quantity and the payment method in your order.
  • Upon verifying your payment is correct, order is accepted and a confirmation of the order will be send unless we have notified you otherwise.

Non-acceptance of an order may be the result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorization for your payment
  • The identification of a pricing or product description error

6. Delivery
Your order will be processed and shipped within 3 business days once we have received your payment. If in the unfortunate situation no one is available to accept and sign for your delivery, you will be asked to contact Allerganics at the earliest convenience to arrange an alternative delivery time. In this instance, a re-delivery fee of $10 is charged. See Delivery Information for more details.

All international orders will be sent by registered airmail via Singapore Postal Mail. This may take between 5 – 14 days, depending on your location. However, some locations may take more than 14 days. Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

7. Payment
Allerganics accepts bank transfer or Paypal in Singapore Dollars for payment.

8. Cancellation/Refund/Exchange
We are sorry to advise that we do not accept cancellations, refund or exhange. However if you wish to postpone your deliveries, 24 hours notice before the delivery date/time is required. Items purchased cannot be exchanged, return or refunded unless the item has been delivered in a damaged condition. If you receive a damaged good, please inform us within 24 hours of receiving the goods. Once notified of the damaged good Allerganics will arrange for the return of the damaged item. The damaged item will be replaced as soon as possible with the next delivery to your zone subject to availability of stock.

9. Pricing
Allerganics reserves the right to change product prices without prior notice to you.

10. Privacy Policy
We will treat all your personal information as confidential. When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, delivery and billing address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements may collect information about where you are on the internet including but not limited to IP address, domain types and browser type. This information may be collected even if you do not register with us.

We use your information only for the following purposes:

  • Processing your orders
  • For statistical purposes to improve this website and its services to you
  • To administer this website
  • If you consent, to notify you of products or special offers

You agree that we are able to contact you for any of the above purposes whether by telephone, email or in writing.

11. Limitation of Liability
Allerganics website provided by Allerganics without any warranties or guarantees. We will not bear the risks associated with your use of the Internet, including but not limited to computer viruses, uploading and downloading of data. Allerganics tries to ensure that material included on the website is correct, reputable and of high quality, it cannot accept responsibility if this is not the case.

Allerganics does not assume any representation by any manufacturer/distributor/supplier of any Products which are offered for sale on the website.

Any damage, loss or injury arising directly or indirectly under the law shall be limited to the extent of the price of the Product in question.

Allerganics does not warrant to you any goods purchased on the website any fitness or suitability for any purposes and shall not be liable for any direct or indirect losses, or damages, or consequential losses which may be suffered by you or any third party arising from the use or consumption of the Product purchased.

Allerganics will not be responsible for any errors or omissions or for the results obtained from the use of such information or for technical problems you may experience with the Allerganics site. If Allerganics is informed of any inaccuracies in the material on the Site, we will attempt to correct the inaccuracies as soon as we reasonably can.

Product description is informational only. Always check the actual product label in your possession for the most accurate ingredient information before use. For any health or dietary related matter always consult your doctor before use.

12. Intellectual Property
The content of Allerganics website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the Allerganics website on a computer screen, store such content in electronic form on disk or print a copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Allerganics website without written permission from Allerganics.

13. Force Majeure
Allerganics shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), any law, war, invasion, act of foreign enemies, confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

14. Applicable law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore and any disputes will be decided only by the Singapore Courts.